Privacy Policy

When you request a service, quote, or contact us, we may collect: contact details such as your name, email, and phone number; property information, including the service address; photos or descriptions of the issue you submit; communications you send to us; and basic device and analytics data (such as browser type and pages viewed) collected automatically.

We use your information to respond to your inquiry, prepare quotes, and schedule work; coordinate with technicians and service partners; improve our website, services, and customer experience; send transactional messages (confirmations, updates, invoices); and comply with legal obligations.

We use cookies and similar technologies to operate our site and understand usage. You can control cookies through your browser settings. We may use third-party analytics providers whose use of information is governed by their own policies.

We share information with trusted providers who help us operate our service — for example, technicians assigned to your job, email providers, and payment processors. These parties are only given the information they need to perform their role.

You can ask us to access, correct, or delete personal information we hold about you, or to stop using your information for certain purposes. Contact us at info@onbook.com to make a request.

We keep your information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

Questions about this policy? Email info@onbook.com.